Introduction

LimeChat helps e-commerce brands sell, support, and market on WhatsApp. Limechat help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp. Limechat offers

GPT-powered Chatbots for Human-level Experiences
2-way WhatsApp Campaigns for 2x RoI without spamming
AI-enabled CRM built for e-commerce.

MoEngage × Limechat

The MoEngage and Limechat integration allows you to seamlessly orchestrate the end-to-end customer lifecycle from initial outreach, routed into a conversational experience, and through to omnichannel follow-up(s) via intelligent retargeting. With this integration, you can:

Trigger Limechat campaigns from MoEngage
Receive User behaviour events from Limechat to MoEngage

Integration

Ensure you have a Limechat account.
Ensure you have access to your Limechat access token. You can access from your Limechat dashboard by navigating to Profile > Profile Settings > Access token

Trigger Limechat campaigns from MoEngage

Step 1: Get your Limechat account id and access token

Get your Limechat account id

On the Limechat Dashboard, copy the account id from your URL

Untitled 3-05d8344c2466545cc7fffb7c16d7e204.png

Get your Limechat access token

On the Limechat Dashboard,

Click on the profile picture at the extreme bottom left
Click on Profile Settings
Scroll down to the bottom of this page and copy the Access Token

Step 2: Create a connector campaign on MoEngage

To create a connector campaign on MoEngage,

Navigate to Create Campaign > Connectors > Custom and choose delivery type most suitable to your needs
On step 2 of the campaign

Select method as POST
Add Webhook URL as : https://app.limechat.ai/api/v1/accounts/{account_id}/store_notifications/create_notification_limekit/

Here with the account ID copied in Step 1.

In Headers, add
- Content-Type as application/json
- api_access_token as your {Limechat access token} copied in Step 1.

In Body, choose Raw and copy paste the code.

{
"phone": {{UserAttribute['Mobile Number (Standard)'\]}},
"template_id": "112",
"first_name": "{{UserAttribute['FirstName']}}",
"email": {{UserAttribute['email']}},
"template_attributes": [
"Akshay",
"[https://app.limechat.ai/](https://app.limechat.ai/)"
],
"status": "closed",
"additional_attributes": {},
"contact_additional_attributes": {},
"label": ""
}

At this point, your campaign should be ready to test and send. You can also test your connector configuration using the Test functionality available on Step 2 of Create Connector Campaign.

If your test user successfully receives the message, your set-up is good to go. You can go ahead and Publish the campaign.

Receive User Behavior events from Limechat

Step 1: Get your MoEngage endpoint

Speak to your MoEngage Customer Success Manager to help you get a dedicated endpoint for Limechat.

Step 2: Set up the webhook in Limechat

Provide this webhook along with the following information to your Limechat Customer Success Manager:

Field	Description
Webhook	The MoEngage Endpoint provided to you by your Customer Success Manager. Headers
Header(s)	Provide the following headers: Content-Type: application/json Authorization: Get your Basic Token by going to any online Basic Auth Header Generator tool. Enter your Workspace ID as username and Data API Key as password. Your final token should look like this (MoEngage Dashboard >> Settings >> APIs): `Basic Qk5CR1NNNUR4eHh4eHhWQ1hSRFJEWTdSOlFsWHVoTHVaeHh4eHh4QWQrQnBYUEotNw==`

Step 3: See the events in MoEngage

Once the webhook is set up in Limechat, you should be able to see these events in your MoEngage dashboard.

Supported events

Event	Event Code	Description
Message Status Update Event	lc_message_status	Update message status for a specific flow and node.
Button Interaction	lc_button_clicked	Notify a Button Interaction.
Opt Out	lc_user_wa_opt_out	Notify when a user opts out from a brand.
Conversational & Contact Tag by agents	lc_tag_added_by_agent	Link clicks will only work if LimeChat shortens them.
Opt In	lc_user_wa_opt_in	Notify when a user opts in from a brand

​Introduction

​MoEngage × Limechat

​Integration

​Trigger Limechat campaigns from MoEngage

​Step 1: Get your Limechat account id and access token

​Get your Limechat account id

​Get your Limechat access token

​Step 2: Create a connector campaign on MoEngage

​Receive User Behavior events from Limechat

​Step 1: Get your MoEngage endpoint

​Step 2: Set up the webhook in Limechat

​Step 3: See the events in MoEngage

​Supported events

Introduction

MoEngage × Limechat

Integration

Trigger Limechat campaigns from MoEngage

Step 1: Get your Limechat account id and access token

Get your Limechat account id

Get your Limechat access token

Step 2: Create a connector campaign on MoEngage

Receive User Behavior events from Limechat

Step 1: Get your MoEngage endpoint

Step 2: Set up the webhook in Limechat

Step 3: See the events in MoEngage

Supported events