> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-limits-flows.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-docs-limits-flows/1H9XmY8jqqvxcrfi/images/moengage_29f0ac.png?fit=max&auto=format&n=1H9XmY8jqqvxcrfi&q=85&s=3181c6988c2b1c11e95f884a6a9b1afe" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-docs-limits-flows/UfjznEoYlcQX13S2/images/moengage_ea5a85.png?fit=max&auto=format&n=UfjznEoYlcQX13S2&q=85&s=56d106eb73775be5f5a21d90c0333d23" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-docs-limits-flows/HR2lDu5rpVoRXzz4/images/moengage_4530b9.png?fit=max&auto=format&n=HR2lDu5rpVoRXzz4&q=85&s=499bdb35ce4953995cfe96693c07a067" width="1440" height="160" data-path="images/moengage_4530b9.png" />